Refunds & order issues

You pay when you order, and the money goes straight to the truck's own Stripe account — YubaEats doesn't sit in the middle of your money (no commission, remember?).

• First move: talk to the truck at the window. Local folks make it right — that's the Yuba-Sutter way.
• If a refund is due, the truck issues it from their own payment account, since the payment went directly to them. Give them a day or two for it to land back on your card.
• Pre-orders: if you no-show your pickup, that one's on you — the truck already made your food, so no refund (same as ordering a pizza and not picking it up). If the truck cancels on you, you get your money back.

We're neighbors first. Nobody eats a bad order in silence. 🏔️